Terms and Conditions of Use

Terms of Use

These terms and conditions of use (“Terms of Use”) govern your use of our online interfaces and properties (e.g., websites and mobile applications) owned and controlled by Truepill, Inc. including the https://www.truepill.com website and subdomains (the “Site”), as well as the services (“Services”) and products (“Products”) available to users through the Site. Truepill, Inc. (“Truepill”, “we,” “us,” and “our”) and our subsidiaries and affiliates, contract with third parties to enable online telehealth medical consultations and secure messaging between physicians (individually “Provider” and collectively “Providers”) and their patients. (See Section 19 for supplemental terms applicable to Providers.) The professional medical services (which are provided by third party Providers) and the non-clinical Site services (which are provided by Truepill) are collectively referred to in this Terms of Use as the “Services”. The terms “you” and “your” means you, your dependent(s) if any, and any other person accessing your Truepill Account.

Your acceptance of, and compliance with, these Terms of Use is a condition to your use of the Site and Services and purchase of Products. By clicking “accept”, you acknowledge that you have read, understand, and accept all terms and conditions contained within the Terms of Use, HIPAA Authorization, and Privacy Policy. If you do not agree to be bound by these terms, you are not authorized to access or use this Site or Services; promptly exit this Site.

Binding Arbitration. These Terms of Use provide that all disputes between you and Truepill that in any way relate to these Terms of Use or your use of the Site will be resolved by BINDING ARBITRATION. ACCORDINGLY, YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT (INCLUDING IN A CLASS ACTION PROCEEDING) to assert or defend your rights under these Terms of Use. Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury and your claims cannot be brought as a class action. Please review the Section below entitled Dispute Resolution; Arbitration Agreement for the details regarding your agreement to arbitrate any disputes with Truepill.

Table of Contents

  1. Privacy practices
  2. Services provided
  3. Availabilty of Services
  4. Ordering and Purchasing or Products
  5. Eligibility; Site Access, Security and Restrictions; Passwords
  6. Electronic Communications
  7. Consent to Receive Calls and Text Messages
  8. Ownership Of The Site And Related Materials; Additional Restrictions
  9. No Users Under 18 Years Old
  10. Accuracy of Information; Functionality
  11. Links to Other Sites
  12. User information
  13. Claims of Copyright Infringement
  14. Intellectual property
  15. Disclaimer of Warranties
  16. Limitation of Liability Regarding Use of Site
  17. No third-party rights
  18. Assignment
  19. Supplemental Terms Applicable to Providers
  20. Dispute Resolution; Arbitration Agreement
  21. Force Majeure
  22. Indemnification
  23. Revisions; General
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